I. Position Overview:
Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines and procedures. Develops and defines major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources. Establishes and maintains a process for evaluating hardware, software, and associated documentation and/or assists in the evaluation. Conducts or participates in formal and informal reviews at pre-determined points throughout the development life cycle.
II. Essential Duties and Responsibilities:
- Support ASP 210 in researching new software requests.
- Manage and update Software Request ServiceNow tickets.
- Support and maintain the Technology Roadmap.
- Support the Change Manager and champion change management best practices.
- Draft materials needed and prepare presentations/recommendations to the Enterprise Software Board (ESB). Document and communicate ESB review decisions.
III. Requirements:
Education:
- Bachelor’s Degree in Physical Sciences (e.g., mathematics, physics, meteorology, chemistry, etc.), computer science, electrical engineering or information systems or related field.
Experience:
- 2-6 years relevant work experience
- 5 years of relevant experience may be substituted for the Bachelor’s Degree.
- Master’s Degree or MBA in related field may be substituted for Bachelor’s degree and 3 years experience.
Skills:
- Change Management
- ServiceNow
- Communication skills
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Work Environment:
This position is performed in a traditional office environment.










