Software Asset Management Analyst

Facility/Facilities: Remote

Veracity Engineering is an industry leader in aviation engineering and management consulting. We apply proven principles and innovative approaches to solve tomorrow’s problems today. Since 2001, Veracity’s staff of experienced, passionate and creative professionals has provided our government and commercial clients with innovative solutions to modernize air traffic systems and advance global initiatives in safety, efficiency, and capacity.

I. Position Overview:

Veracity Engineering has been tasked to provide technical, logistics, and acquisition support to the AIT Asset Management team. Assets tracked by the Information Technology Asset Management (ITAM) team is accountable IT software. They must provide a clear understanding of the organization’s needs and identification, provide alignment with the Certified Software Asset Management best practice frameworks and current industry standards.

The Veracity team must maintain the AIT inventory control tracking system for all related software and utilize, update, and maintain the AIT inventory control tracking system and the Help Desk ticketing systems to ensure all software assets are properly accounted for by entering assets into the IT Asset Management KSN Inventory Status tool, or current platform within 30 days of notification of software media and license delivery.

II. Essential Duties and Responsibilities:

  • Support the development, implementation, and management of government agency asset management tools.
  • Utilize standard IT Service Management (ITSM) tools
  • Process software related end-user requests (new requests, changes, upgrades, etc.).
  • Provide expertise in ensuring that software license contracts and agreements, software licenses and software installations and associated linkages are reflected correctly.
  • Review software compliance measures based on existing licensing agreements.
  • Provide expertise to ensure that software license records are linked to the correct hardware device.
  • Assist in research and recommendation of the correct software for the business requirements.
  • Coordinate with other IT groups to achieve the committed service level agreements (SLA) and deliver world class customer service.
  • Develop positive relationships with the business and other functions at all   levels.
  • Respond to IT and business customer queries concerning licensing, support, and cost analysis.
  • Educate IT and business customers on practices and policies.
  • Collaborate with team members to ensure consistent IT services to business users.
  • Ability to coordinate and communicate at all levels within the organization including Business Stakeholders, Vendors, Suppliers, Senior Managers, Service Desk and End Users.
  • Actively manage service desk tickets while prioritizing internal tasks and communication platforms.
  • Assist with implementing and continually improving IT Software Asset Management policies and processes.

III. Requirements:

Education:

  • Bachelor’s Degree is a related information technology field.

Experience:

  • Minimum 6 years of work experience.
  • 5 years of relevant experience may be substituted for the bachelor’s degree.
  • Master’s Degree or MBA in related field may be substituted for bachelor’s degree and 3 years’ experience.
  • PhD in related field may be substituted for bachelor’s degree and 7 years’ experience.

Skills:

  • ServiceNow

Physical Demands: 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work Environment:

This position is performed in a traditional office environment.

At Veracity, we want our employees to excel and grow professionally. With an emphasis on continuing education, we demonstrate our commitment to employee growth and development by providing tuition reimbursement for education and certifications. In addition to tuition reimbursement, we offer one of the best benefits packages in the industry: competitive health benefits package, paid time off, 401K matching, and vested from day one to name just a few of our benefits and perks.

U.S. Eligibility Requirements (Standard for all U.S. Positions)

  • Interested candidates must submit an application and resume/CV online to be considered.
  • Must be 18 years of age or older.
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Must have unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Veracity hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on the shortage of qualified candidates with a particular skill. Veracity will require proof of work authorization.
  • Must be willing to execute Veracity’s Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure

Veracity believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, veteran status, gender, gender identity/expression, actual or perceived sexual orientation, or any other protected characteristic.​ Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Veracity will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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